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Frequently Asked questions

If you experience issues that the HYPERBOOM volume level sounds low on Android, please go to the Settings app > Sounds and vibration > Volume and adjust the System and Media volume sliders.

Where we have an online store on ultimateears.com you can buy the HYPERBOOM power adapter. If your country does not have it available, please contact our customer support team.

Technical Specifications:
Input: 100-240V ~ 50/60Hz 1.5A
Output:19.5V – 4.74A

Press and hold the Power Button and Play / Pause Button together for 5 seconds, listen for the FACTORY RESET sonification (da-da…da-da – bongo), the speaker will turn off, wait 5 seconds, then Press Power Button. Welcome sonification (Hi there… please download the ULTIMATE EARS BOOM app… “ sonification will play again at first power up if the FACTORY RESET is done correctly.

You can check in the HYPERBOOM with your baggage. If you are in doubt, please reach out to your airline carrier to confirm their policies in regards to the products with batteries.

Note: The weight of HYPERBOOM is 13 lbs (5.9 kg)

Update using the app

Your ULTIMATE EARS speaker gets better all the time through regular, over-the-air updates. These updates are quick and easy and can be wirelessly downloaded through your ULTIMATE EARS speaker app. To get started, connect your ULTIMATE EARS speaker to your smart device, open the app for your ULTIMATE EARS speaker, and tap on “More” to see if there are updates available. If there are, just tap to begin the update and the app will take care of the rest.

Update without the app

While it is quickest and easiest to update over-the-air with the app for your ULTIMATE EARS speaker, if you can’t update using the app or you simply prefer to use an old-school desktop updater, we’ve still got you covered. Click on the Mac or Windows download link below to download the update utility.

After you download the app, run it and follow the on-screen instructions. You’ll need to connect your ULTIMATE EARS HYPERBOOM to your computer to complete the update.

REQUIREMENTS:  This update supports Windows 10 and above. Mac OS X (10.12.x) and above.

MAC OS X UPDATE
WINDOWS UPDATE

Press the power button on the top left side of the speaker. The LED will glow solid white.

  1. Plug the provided AC cable   into the AC power supply.
  2. Plug the end of the AC power supply into the HYPERBOOM power port.
  3. Plug the other end of the AC cable into a wall power outlet.

If you connect the AC charger to the speaker too soon after a power off for critical battery, the charger won’t be recognized. Disconnect the AC charger from the speaker and wait about five seconds before you reconnect it.

Try the following:

  • Make sure your speaker is turned on.
  • Make sure Bluetooth on your device is turned on and active in the settings.
  • Turn off Bluetooth in Settings, and then turn it on again.
  • To clear the Bluetooth channel on HYPERBOOM and put it into pairing mode, press and hold the Bluetooth 1  or Bluetooth 2 buttons until they start to blink. Connect to HYPERBOOM on your Bluetooth device following the steps in Connecting new or additional devices via Bluetooth.
  • Place your Bluetooth device closer to the speaker — it might be out of range.
  • Move your Bluetooth device and speaker away from other wireless sources — you could be experiencing interference.
  • Turn your speaker off, and then back on again.
  • If you have multiple speakers, make sure you’re connected to the correct one.
  • If you see the speaker in your Bluetooth list of MY DEVICES, but it’s still not connected, try “Forget This Device” and then start the pairing process again.
NOTE: You cannot connect the same source to HYPERBOOM using both Bluetooth AND Aux-In. In this case, your music using Bluetooth will not stream, since Aux In is also plugged into the same source. Either unplug the Aux In to stream Bluetooth, or disconnect from the Bluetooth channel from the source to play via Aux on the music source device.