Alexa does not respond

If Alexa doesn’t respond to her wake word, try the following:

  • Make sure you speak clearly and try moving closer to the speaker.
  • Try turning up the volume — Alexa might be responding but at low volume.
  • Try turning down the volume — Alexa might be responding but at low volume.
  • Try turning the speaker so the volume buttons face away from you — this places the listening microphone at a better position to hear you.
  • If your speaker is upside-down or on its side, try placing it right-side up with the volume buttons facing away from you — this places the listening microphone at a better position to hear you.
  • If your speaker is in the middle of a large or empty room, try placing the speaker closer to a wall — walls help redirect your voice towards the listening microphone.