Can I cancel or receive a refund on my custom product order?

Your custom product is built to your specification, your order cannot be cancelled, changed, refunded and/or credited for another product purchase after we have received your impressions. Within the first 30 days of receipt of your custom product, you may return for “fit” adjustments. Please see our limited warranty for more specifics. Limited Warranty

Generally, we process payment upon receipt of your order and begin the production of your custom product immediately upon receiving your impressions. If you have not sent your impressions to our Irvine production facility, and you need to cancel your order, please contact us as soon as possible so that we may remit applicable charges back to your credit card.