Check your connection to Amazon/Alexa

You can check to see if you’re connected in three simple ways:

  • Check the Ultimate Ears app — tap the Gear icon to get to speaker settings and find the Amazon Alexa section. Tap to sign-in or see what account is associated to your speaker.
  • Check your Alexa app and see if your speaker is online. **
  • Ask Alexa — say “Alexa, whose account is this?” and she will tell you which account is connected.

** Here’s how to check if your speaker is online in the Alexa app:

  1. Launch the Alexa app.
  2. Tap the Home icon on the top left (three horizontal lines).
  3. Tap Settings.
  4. All of your Alexa-enabled devices should be listed as well as their connectivity status.