I can’t connect to my device

If your Bluetooth device won’t connect to your Ultimate Ears speaker, try the following:

  • Make sure your speaker is turned on.
  • Make sure your device is paired with your speaker and Bluetooth is active.
  • Place your Bluetooth device closer to the speaker — it might be out of range.
  • Move your Bluetooth device and speaker away from other wireless sources — you could be experiencing interference.
  • Turn your speaker off, and then back on again.
  • If you have multiple speakers, make sure you’re connected to the correct one.

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.