My speaker is not recognized by the updater / diagnostic tool.

The Symptoms:

  • The UE Speaker Update Assistant Tool can’t find the BLAST or MEGABLAST
  • The UE Speaker Update Assistant Tool finds the speaker, then loses it, finds it, loses it and so on.

The Issue:

Logitech Gaming Software (LGS) is installed on the PC used to update the UE Speaker.
Having LGS installed in the same computer will create a conflict with the speakers.

The workaround:

  • Uninstall the Logitech gaming Software from the PC used to update the UE speaker
  • Try a PC that doesn’t have the Logitech Gaming Software installed on it.