Network issues during setup

If you’re having issues with your wireless network or mobile hotspot during setup, try the following suggestions:


If your WiFi network isn’t visible, pull down on the screen to refresh the network list and allow it to fully populate the networks.

NOTE: This can take some time, especially if you are in an environment with a lot of networks.

Mobile Hotspot

Here are some tips if you’re having issues finding or connecting to your mobile hotspot:

  1. Go to your phone’s WiFi settings and remove any networks that are connected.
  2. Go to your phone’s mobile hotspot setting and turn it Off and then On at least once.
  3. Go back to the app and pull down on the WiFi scan screen to refresh the network list.
  4. Your mobile hotspot should appear in the network list. If it still doesn’t appear, try repeating steps 3 and 4.

Important: When you use your mobile hotspot to connect your speaker, the bandwidth needed for the connection uses your mobile data. Data rates may apply.

Other Tips

  • During the setup process, if you accidentally selected the wrong network, you can go back in the app and select a different network.
  • Once you’re setup, if you decide to connect to a different network or change your network you can connect to the new network in the speaker Settings menu.