Q. I get an error when installing the ULTIMATE EARS app on my Android 6 (Marshmallow) mobile phone. What should I do?

While updating your ULTIMATE EARS app on an Android 6 (Marshmallow) mobile phone, you may see the following error:

Android ULTIMATE EARS App error when downloading.

If you experience this issue, please follow the instructions below:

  • In the Google Play Store, tap on UNINSTALL button
  • Agree to uninstall the speaker app – it only takes ~5–10 secs
  • Once the speaker app is uninstalled, the INSTALL button will appear
  • Tap INSTALL and the speaker app should install successfully