Q: Why did my Alarm not play from my ULTIMATE EARS Speaker?

If your Alarm played the backup Alarm sound instead of the music you selected, check the following:

  • The music service app you selected should be running in the background.
  • Your phone may be out of range of your ULTIMATE EARS speaker – make sure the two devices are within 100 feet for MEGABOOM and BOOM 2, 65 feet for ROLL, 50 feet for BOOM.
  • Make sure your Bluetooth connection is on and your phone is not in Airplane mode.
  • Make sure your phone is turned on and your battery is not drained.
  • Your phone may have lost connection to the internet or cellular service.

If your Alarm played on your phone instead of your ULTIMATE EARS speaker, check the following:

  • Your phone may be out of range of your ULTIMATE EARS speaker – make sure the two devices are within 100 feet for MEGABOOM and BOOM 2, 65 feet for ROLL, 50 feet for BOOM.
  • Make sure your Bluetooth connection is on and your phone is not in Airplane mode.
  • Your ULTIMATE EARS speaker may not have power – make sure the battery on your ULTIMATE EARS speaker is charged.
  • Your ULTIMATE EARS speaker may be paired to another device when the Alarm was scheduled to go off.