Q: Why did the alarm play on my phone (or tablet) instead of ULTIMATE EARS BOOM?

A: If your alarm played on your phone instead of your ULTIMATE EARS BOOM, check the following:

  • Your phone may be out of range of your ULTIMATE EARS BOOM — make sure the two devices are within 50 feet of each other.
  • The Bluetooth connection is Off on your phone or your phone is in Airplane mode — make sure you keep the Bluetooth connection On.
  • Your ULTIMATE EARS BOOM has no power — be sure the battery on your ULTIMATE EARS BOOM is charged or the ULTIMATE EARS BOOM is connected to a power source.
  • Someone else is using your ULTIMATE EARS BOOM when the alarm is scheduled to go off.