Q: Why didn’t the music I selected, play, when my ULTIMATE EARS BOOM alarm went off?

A: If your alarm played the backup alarm sound instead of the music you selected, check the following:

  • The music service or internet radio app you selected may not have activated.Your phone may be out of range of your ULTIMATE EARS BOOM — make sure the two devices are within 50 feet of each other.
  • The Bluetooth connection is Off on your phone or your phone is in Airplane mode — make sure you keep the Bluetooth connection On.
  • Your phone may be off or out of battery — make sure your phone is On (your alarm will still play if your phone is Locked)
  • Your phone may have lost the connection to the internet/network.