To set up your speaker, first download the Ultimate Ears app. This ensures that both your phone and speaker are ready to take full advantage of all the features your speaker comes with.
Get the latest version of the Ultimate Ears App from either the Apple App Store or the Google Play Store.
Make sure you have your wireless network information ready — during setup, you will need to connect to WiFi to update your speaker’s firmware and set up Alexa.
Turn your speaker on before you begin the setup in the app — this ensures the app finds your speaker. If you have multiple speakers, you can add the additional speakers to the app once you’ve set up your first speaker.
Follow the setup steps in the app — the app will walk you through connecting to WiFi and Bluetooth, updating the speaker’s firmware, as well as setting up Alexa.
Customer
Service
United States
1-866-685-3277
Mon-Fri: 6am - 6pm(PT)
Canada
1 866-934-5644
Mon-Fri: 6am - 6pm(PT)
México
01-800-800-4500
Lunes-Viernes: 5:00am - 5:00pm(PT)
Brasil
0800-761-8787
Segunda - Sexta: 9h00 - 21h00
United Kingdom
+44 (0)203 024 81 59
Mon-Fri: 9:00 - 18:00 (CET)
Deutschland
+49 (0)69 51 709 427
Montag bis Freitag: 9:00 - 18:00 Uhr (MEZ)
France
+33 (0)1 57 32 32 71
Du lundi au vendredi: de 9h00 à 18h00 (heure de l'Europe centrale)
España
+34 91 275 45 88
De lunes a viernes, de 9:00 a 18:00 h (Hora central europea)