What if my music doesn’t sound right?

If you are experiencing problems with your UE Pro Custom In-Ear Monitors such as intermittent sound, lack of sound in one earphone, static or distortion the problem may lie within the cable and not the ear-pieces themselves. To fix this problem, detach the cable where the cable and custom in-ear monitor meet. Hold on to the thickest part of the cable and the Custom In-Ear monitor. Apply a little pressure and pull the cable out. Once the cable has been removed, reverse the cables and insert back into the earphones. If the same problem transposes to the different ear, the problem is within the cable and a new cable will need to be ordered. Contact 800-589-6531 or uehelp@ultimateears.com to request a new cable.

If the music doesn’t sound full and you have a weak bass response you may have a problem with your seal. Please contact us at uehelp@ultimateears.com to discuss how we can remedy your situation.