What to do if the firmware update fails
If you’re trying to update your speaker and the update fails, try the following:
- Make sure you have the latest version of the app — check the Apple App Store or Google Play Store to make sure you have the latest version.
- Make sure your speaker is connected to WiFi — firmware updates come through WiFi and not over Bluetooth.
- If your speaker has less than a 20% charge, make sure you connect it to power before you start the update.
- Turn your speaker off and then back on again.