What to do if the firmware update fails

If you’re trying to update your speaker and the update fails, try the following:

  1. Make sure you have the latest version of the app — check the Apple App Store or Google Play Store to make sure you have the latest version.
  2. Make sure your speaker is connected to WiFi — firmware updates come through WiFi and not over Bluetooth.
  3. If your speaker has less than a 20% charge, make sure you connect it to power before you start the update.
  4. Turn your speaker off and then back on again.