Why can’t my Android device connect?

If your Android device is having issues connecting to your speaker, try the following:

  • Make sure your speaker has the latest firmware version — to do this, you will need the Ultimate Ears app
  • Turn your speaker off and then back on
  • Turn your Android device off and then back on

If your Android device still won’t connect, you should re-pair your device with your speaker. Here’s how:

  1. In the Bluetooth menu on your Android device, locate the speaker and tap Unpair.
  2. Turn your speaker on.
  3. Hold down the Bluetooth button (next to the power button) until you hear a tone or a voice confirmation that the speaker is in pairing mode.

NOTE: Note: The Bluetooth connection button will blink rapidly and you will hear a tone or a voice confirmation from the speaker indicating the speaker is ready for pairing.

  1. On your device, go to the Bluetooth menu to scan for devices.
  2. Tap your speaker to pair.