Why is there audio distortion when I’m in PartyUp?

If you’re having trouble with audio distortion or drop-outs on your ULTIMATE EARS speaker, try these suggestions:

  1. Move the audio source closer – it might be out of the range of your speaker.
  2. Move away from other sources of wireless signal – you could be experiencing interference.
  3. Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
  4. Adjust the volume on both the audio source and your speaker.
  5. Restart both your speaker and the audio source.
  6. Re-pair your device with your speaker (see “How do I pair additional Bluetooth devices with my ULTIMATE EARS speaker?”).
  7. If you’re using two or more ULTIMATE EARS speakers (in PartyUp mode), try disconnecting and streaming to one speaker only.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.