Why won’t my Bluetooth device connect to my ROLL 2?

If your Bluetooth device won’t connect to your ROLL 2, try the following:

Make sure your device is paired with your speaker and Bluetooth is active (see “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL 2?”).
Place your Bluetooth device closer to the speaker – it might be out of range.
Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference.
If you have multiple ROLL 2 speakers, make sure you’re connected to the correct one.
Try turning Bluetooth Off, then back On again on your smart device.
Unpair, then re-pair your device with your speaker:
Go to the Bluetooth Devices menu of your smart device
Find ROLL 2 and tap the “i” icon for iOS or the gear icon for Android
Tap “Forget this device” for iOS or “Unpair” for Android
Follow the steps in the “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL 2?” FAQ to re-pair your ROLL 2.
Turn your ROLL 2 Off, then back On again.

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.