Why can’t my iOS device connect to my ROLL?

If your iOS device no longer connects to your ROLL, try the following:

Turn your ROLL off and then back on.
Turn your iOS device off and then back on.

If your iOS device still won’t connect, you should re-pair your device with the ROLL. Here’s how:

In the Bluetooth menu on your iOS device, locate ROLL and tap the “i” icon next to it..
Tap Forget this Device.
Turn your speaker on.
Hold down the Bluetooth button (on the back of the speaker under the power button) until you hear a tone.

NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing.

On your device, go to the Bluetooth menu and scan for devices.
Tap ROLL to pair.