If you’re having trouble with audio distortion or drop-outs on your ROLL, try these suggestions:
Move the audio source closer – it might be out of the range of your speaker.
Move away from other sources of wireless signal – you could be experiencing interference.
Make sure your speaker has enough battery power.
Adjust the volume on both the audio source and your speaker.
Try turning Bluetooth Off, then back On again on your smart device.
Unpair, then re-pair your device with your speaker:
Go to the Bluetooth Devices menu of your smart device
Find ROLL and tap the “i” icon for iOS or the gear icon for Android
Tap “Forget this device” for iOS or “Unpair” for Android
Follow the steps in the “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL?” FAQ to re-pair your ROLL.
If you’re using two ROLL speakers (in Double Up mode), try disconnecting and streaming to one speaker only.
NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.