If your Bluetooth device won’t connect to your ROLL, try the following:
Make sure your device is paired with your speaker and Bluetooth is active (see “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL?”).
Place your Bluetooth device closer to the speaker – it might be out of range.
Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference.
If you have multiple ROLL speakers, make sure you’re connected to the correct one.
Try turning Bluetooth Off, then back On again on your smart device.
Unpair, then re-pair your device with your speaker:
Go to the Bluetooth Devices menu of your smart device
Find ROLL and tap the “i” icon for iOS or the gear icon for Android
Tap “Forget this device” for iOS or “Unpair” for Android
Follow the steps in the “Can I pair multiple Bluetooth devices (smartphone, tablet, etc) with my ROLL?” FAQ to re-pair your ROLL.
Turn your ROLL Off, then back On again.
NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.