I just updated my ULTIMATE EARS speaker, but the new features aren’t working, what gives?

In order to access the latest and greatest features for your ULTIMATE EARS speaker, make sure you update:

  • The ULTIMATE EARS app
  • Your speaker

To update the ULTIMATE EARS app:

iOS: Open the App Store and tap on Updates to see if you need to update your ULTIMATE EARS app.

Android: Open the Google Play Store, open the menu (usually the three bars next to Google Play in the search box), then tap on My Apps to see if you need to update your ULTIMATE EARS speaker app.

Note: Some features also need to be turned on in Settings (for example: Tap Controls).

Open the ULTIMATE EARS app > More > Settings and turn on the feature you’re looking for.