What should I do if the audio is distorted or drops out on my WONDERBOOM?

If you’re having trouble with audio distortion or drop-outs on your ULTIMATE EARS speaker, try these suggestions:

  • Move the audio source closer – it might be out of the range of your speaker.
  • Move away from other sources of wireless signal – you could be experiencing interference.
  • Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
  • Adjust the volume on both the audio source and your speaker.
  • Restart both your speaker and the audio source.
  • **Re-pair your device with your speaker **– In your Bluetooth menu, find your speaker then Unpair or Forget the speaker. On your speaker, press and hold the Bluetooth connection button to place it in pairing mode. Find the speaker in the Bluetooth menu on your device to reconnect.
  • If you’re using two ULTIMATE EARS speakers (in Double Up mode), try disconnecting and streaming to one speaker only.
  • NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.