- Get the latest version of the Ultimate Ears App from either the Apple App Store or the Google Play Store.
- Make sure you have your wireless network information ready — during setup, you will need to connect to WiFi to update your speaker’s firmware and set up Alexa.
- Turn your speaker on before you begin the setup in the app — this ensures the app finds your speaker. If you have multiple speakers, you can add the additional speakers to the app once you’ve set up your first speaker.
- Follow the setup steps in the app — the app will walk you through connecting to WiFi and Bluetooth, updating the speaker’s firmware, as well as setting up Alexa.

- Make sure that your password and email address match — you can try logging in on www.amazon.com to test your login information.
- If you don’t have an Amazon account, you can create one for free at www.amazon.com
- Amazon Prime Music
- Amazon Music Unlimited
- iHeart Radio
- TuneIn Radio
- Spotify
- Pandora
- YouTube
- Local music (iTunes, Google Play Music)
- Press and hold the Bluetooth button on top of your speaker (next to the Power button) for five seconds or until you hear a tone indicating it is ready to pair. The Bluetooth LED indicator should blink white rapidly.
- In your device’s Bluetooth devices list, look for your speaker (BLAST or MEGABLAST) and tap it to connect.
- You will hear a tone indicating that the speaker is connected and the Bluetooth LED will be solid white.
- Make sure your speaker is turned on and is discoverable — press and hold the Bluetooth button down for five seconds or until you hear the tone confirming the speaker is in pairing mode.
- Move your speaker closer to your phone — it might be out of range.
- Move your speaker and your phone away from other wireless sources — you could be experiencing interference.
- Turn your speaker off, then back on again.
- Turn your phone’s Bluetooth off, then back on again.
- If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the correct one.
- Make sure your speaker is turned on and is discoverable — press and hold the Bluetooth button down for five seconds or until you hear the tone confirming the speaker is in pairing mode.
- Move your speaker closer to your phone — it might be out of range.
- Move your speaker and your phone away from other wireless sources — you could be experiencing interference.
- Turn your speaker off, then back on again.
- Turn your phone’s Bluetooth off, then back on again.
- If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the correct one.
- Make sure you have the latest version of the app — check the Apple App Store or Google Play Store to make sure you have the latest version.
- Make sure your speaker is connected to WiFi — firmware updates come through WiFi and not over Bluetooth.
- If your speaker has less than a 20% charge, make sure you connect it to power before you start the update.
- Turn your speaker off and then back on again.
- Turn your speaker off, then back on again
- Close the app and then restart it
- Go to your phone’s WiFi settings and remove any networks that are connected.
- Go to your phone’s mobile hotspot setting and turn it Off and then On at least once.
- Go back to the app and pull down on the WiFi scan screen to refresh the network list.
- Your mobile hotspot should appear in the network list. If it still doesn’t appear, try repeating steps 3 and 4.
- During the setup process, if you accidentally selected the wrong network, you can go back in the app and select a different network.
- Once you’re setup, if you decide to connect to a different network or change your network you can connect to the new network in the speaker Settings menu.
- Make sure the speaker is turned on before you launch the app
- Your speaker is ready to set up when the LED indicator on the Bluetooth button blinks rapidly.
- Your speaker might need to be charged — connect it to the power adapter or place it on the POWER UP charging dock (sold separately)
- Run your speaker under clean water.
- Use a minimal amount of mild soap to clean the speaker.
- Rinse off with clean water.
- Make sure your speaker has the latest firmware version — to do this, you will need the Ultimate Ears app
- Turn your speaker off and then back on
- Turn your Android device off and then back on
- In the Bluetooth menu on your Android device, locate the speaker and tap Unpair.
- Turn your speaker on.
- Hold down the Bluetooth button (next to the power button) until you hear a tone or a voice confirmation that the speaker is in pairing mode.
- On your device, go to the Bluetooth menu to scan for devices.
- Tap your speaker to pair.
- Make sure your speaker has the latest firmware version — to do this, you will need the Ultimate Ears app
- Turn your speaker off and then back on
- Turn your iOS device off and then back on
- In the Bluetooth menu on your iOS device, locate the speaker and tap the’‘i” icon next to it.
- Tap Forget this Device.
- Turn your speaker on.
- Hold down the Bluetooth button (next to the power button) until you hear a tone or a voice confirmation that the speaker is in pairing mode.
- On your device, go to the Bluetooth menu to scan for devices.
- Tap your speaker to pair.
- The volume is synchronized between your speaker and your iOS device
- The volume can be independently adjusted on your speaker and your Android device
- You can adjust the volume directly on the speaker or by asking Alexa (if the feature is active)
- Run your speaker under clean water.
- Use a minimal amount of mild soap to clean the speaker.
- Rinse off with clean water and air dry.
- Make sure your speaker is turned on and connected — you can check in the app to see if your speaker is connected or if you are connected to the correct speaker if you have multiple speakers
- Make sure your speaker has a charge — check the battery life in the app or try connecting your speaker to a power source
- Make sure the firmware of your speaker is updated to the latest — firmware updates are done automatically by default, so if you’ve disabled the auto update feature, you’ll have to manually update the firmware from the app
- Some music services can only play on Bluetooth or on WiFi — make sure your speaker is connected to the wireless preference of the music service you’re trying to playSee Play music on your speaker for more information.
- Make sure you’ve replaced the standard D-ring with the D-ring that was included with your POWER UP.
- Connect POWER UP to the micro USB cable and power adapter that was included with your speaker.
- Center your speaker on POWER UP to start charging. The white LED on the front of POWER UP will pulse while your speaker is charging. Once fully charged, the LED will be solid white.
Button/LED Location |
LED State |
Definition |
Power button |
Solid white (bright) |
Normal ON state before 1 min timeout to save battery life |
Power button |
Solid white (dim) |
Normal ON state, but after 1 min timeout to save battery life |
Power button |
Blinking white |
Alexa VR feedback, “processing request” |
Power button |
Pulsing white |
Alexa VR feedback, “Listening for request” |
Power button |
Solid red |
Low battery |
Power button |
Blinking red |
Low battery and charging but still critical. |
Power button and Bluetooth |
Pink |
Firmware updating (do not turn off speaker) |
Bluetooth button |
Solid white |
Connected to Bluetooth (off after 15 seconds) |
Bluetooth button |
Blinking white |
Ready to pair, |
Charge LED |
Pulsing white |
Charging |
Charge LED |
Solid white |
Connected and 100% battery charge |
Bluetooth button + Power button |
Solid red Bluetooth + Solid white Power LED |
Alexa Microphone Mute |
- Inside the Ultimate Ears App, when your speaker is connected.
- Check the battery status right from the speaker without opening the app, press the “+/-” volume buttons on the speaker simultaneously.
- Amazon Prime Music
- Amazon Music Unlimited
- Pandora
- SiriusXM (US)
- TuneIn (US, UK and Germany)
- iHeartRadio (US)
- Spotify
- Pandora
- Local content/music
Ultimate Ears POWER UP is a charging dock for MEGABLAST and BLAST and is sold separately. POWER UP comes with a special D-ring that replaces the standard D-ring that comes with your speaker. To charge:
- Make sure you’ve replaced the standard D-ring with the D-ring that was included with your POWER UP.
- Connect POWER UP to the micro USB cable and power adapter that was included with your speaker. POWER UP is not compatible with iPhone chargers.
- Center your speaker on POWER UP to start charging. The white LED on the front of POWER UP will pulse while your speaker is charging. Once fully charged, the LED will be solid white.
- Open the sealed weather door on the bottom of your speaker to locate the micro USB port — you do not need to remove the D-ring. NOTE: Designed to work with the power charger included with your speaker, not compatible with iPhone chargers.
- Plug the power adapter to the wall, connect the USB cable into the power adapter, then connect the micro USB connector to the speaker.
- A white LED next to the micro USB charging port will illuminate and pulse while the speaker is charging. Once it is fully charged, the LED will be solid white.
- “+” to turn up the volume
- “-” to turn down the volume
- Make sure your device is connected to your speaker via Bluetooth.
- Open the your local content/music app and start playing content/music.
- Make sure your device is connected to your speaker via Bluetooth.
- Open the Apple Music app and start playing music.
- Make sure your device is connected to your speaker via Bluetooth.
- Open the Spotify app and start playing music.
- Make sure your device is connected to your speaker via Bluetooth.
- Open the Spotify app and start playing music.
- Amazon Prime Music
- Amazon Music Unlimited
- iHeart Radio
- TuneIn
- Apple Music
- Spotify
- Pandora
- Amazon Music
- Alexa
- Amazon Prime Music
- Amazon Music Unlimited
- TuneIn (US, UK and Germany)
- iHeartRadio (US)
- Spotify
- Pandora
- Local Music (iTunes, Google Play Music)
- Use Alexa
- Get firmware updates
- Control specific music services using Alexa:
- Amazon Prime Music
- Amazon Music Unlimited
- TuneIn (US, UK and Germany)
- iHeartRadio (US)
- You can use any music service as long as you have the app.
- Place your speaker closer to the router — it could be out of your WiFi network’s range
- Move your router and speaker away from other wireless signals (ex. Microwaves, cordless phones) — you could be experiencing interference.
- Make sure your router and speaker aren’t in an enclosed area, such as a cabinet — this may weaken wireless signal strength.
- Turn both your speaker and wireless router Off, then back on again.
- Make sure you’re entering the correct network information (ex. SSID (wireless network name and encryption password) during setup.
- If your SSID (wireless network name) is hidden, take care when entering this during setup. SSIDs are generally case sensitive and they recognize spaces in the text string.
- Make sure your router and other network appliances have the latest firmware updates.
- Try changing wireless channels. An area with heavy network saturation can cause problems with networks on the same channel.
- If your network includes repeaters, range extenders and access points, try disabling these temporarily to ensure that your speaker is connecting properly to your main router.
- If you have a dual-band router, make sure your 2.4ghz SSID and 5ghz SSID are different to prevent confusion between the devices while connecting.
- If you have additional security settings on your router, try temporarily disabling them or configuring them accordingly.
- Go to Speaker Settings (tap the gear icon on the top right of the app home screen).
- Tap Speaker Name and change the name of your speaker.
- This will modify the name of your speaker in both Bluetooth settings and on the home screen of the app. This change will not be reflected in the Alexa app.
- Go to the Settings section of the Amazon Alexa app.
- This will not modify the name of your speaker in both Bluetooth settings and on the home screen of the Ultimate Ears app. This change will only be reflected in the Alexa app.
- Open the Ultimate Ears app.
- On the homepage, Tap the microphone icon.
- Tap “OFF” to disable the microphones. You will hear a tone indicating the microphones have been muted and a small red light will appear on the top of the speaker.
- Tap “ON” to re-enable the microphones.