
In case you have installed the app after the iOS update, you will be prompted with a message requesting Bluetooth access for the app. In this case, just click on “OK” to give access.

- The UE Speaker Update Assistant Tool can't find the BLAST or MEGABLAST
- The UE Speaker Update Assistant Tool finds the speaker, then loses it, finds it, loses it and so on.
Logitech Gaming Software (LGS) is installed on the PC used to update the UE Speaker. Having LGS installed in the same computer will create a conflict with the speakers.
The workaround:
- Uninstall the Logitech gaming Software from the PC used to update the UE speaker
- Try a PC that doesn't have the Logitech Gaming Software installed on it.
Update using the app
Your ULTIMATE EARS speaker gets better all the time through regular, over-the-air updates. These updates are quick and easy and can be wirelessly downloaded through your ULTIMATE EARS speaker app. To get started, connect your ULTIMATE EARS speaker to your smart device, open the app for your ULTIMATE EARS speaker, and tap on “More” to see if there are updates available. If there are, just tap to begin the update and the app will take care of the rest.Update without the app
While it is quickest and easiest to update over-the-air with the app for your ULTIMATE EARS speaker, if you can’t update using the app or you simply prefer to use an old-school desktop updater, we’ve still got you covered. Click on the Mac or Windows download link below to download the update utility. After you download the app, run it and follow the on-screen instructions. You’ll need to connect your ULTIMATE EARS speaker to your computer to complete the update.REQUIREMENTS: This update supports Windows 7 and above, Mac OS X (10.8.x) and above.
MAC OS X UPDATE WINDOWS UPDATE- Über die App: Öffne die App und tippe auf die Schaltfläche mit zwei Lautsprechern unten am Bildschirm. Zuerst wird eine kurze Erklärung angezeigt, und dann der „Gruppieren“-Bildschirm. Ein Lautsprecher ist bereits in der Mitte des Bildschirms sichtbar. Nach einem kurzen Moment werden alle anderen Lautsprecher (die auf EIN geschaltet sind) unten am Bildschirm angezeigt. Durch einfaches Ziehen eines der Lautsprecher unten am Bildschirm in die Mitte des Bildschirms beginnt das Pairing. Es gibt eine kurze Verzögerung, während die Lautsprecher synchronisiert werden. Weiterer Lautsprecher lassen sich zur Gruppe hinzufügen durch einfaches Ziehen eines anderen Lautsprechers von unten am Bildschirm in die Mitte, und nach einer kurzen Verzögerung ist dieser ebenfalls in der Gruppe.
- Vom Lautsprecher aus: Schalte zuerst alle Lautsprecher, die gepairt werden sollen, auf EIN. Drücke auf einem der Lautsprecher kurz die „+“-Taste vorne am Lautsprecher und gleichzeitig die Bluetooth-Taste bzw. Aktionstaste (die kleine Taste oben). Drücke dann am zweiten Lautsprecher zweimal die Bluetooth-Taste bzw. Aktionstaste. Nach einer kurzen Verzögerung sind die beiden Lautsprecher gepairt. Zum Hinzufügen weiterer Lautsprecher (bis zu 8) musst du nur den zweiten Schritt wiederholen und zweimal die Bluetooth-Taste bzw. Aktionstaste drücken, um sie zur Gruppe hinzuzufügen.
Mac OSX Diagnostic Tool Windows Diagnostic Tool
Running the BLAST MEGABLAST Diagnostic Tool
- Download the tool and then open it. Mac users should drag the file into the Application folder. Follow the onscreen instructions to install.
- Connect your speaker to the computer using the USB cable that came with the speaker.
NOTE: It’s important that you use the included cable as it supports data transfers. If you need a replacement cable please contact Customer Care. - If possible, turn your speaker on. If your speaker won’t turn on, the tool will still work, however.
- Open the tool using the icon on your desktop, or from the Application folder on your Mac.
- If the speaker is not detected by the utility, check the USB connection between the speaker and your computer, and then click Refresh Data in the upper left corner of the tool.
- If the tool still doesn’t detect your speaker, please contact Ultimate Ears Support.
- Once your speaker has been detected, information for it will be displayed.
- To reset the speaker to factory defaults click Reset to Factory Defaults.
- Once the reset completes, turn your speaker on and use the BLAST & MEGABLAST app to set it up.
NOTE: Resetting to factory defaults will clear all customer configured information on the speaker. This includes any previously paired devices and Wi-Fi settings. After resetting the speaker you’ll need to go through the app setup again before you can connect to Wi-Fi or use Alexa.

Creating a Diagnostic File
If your speaker continues to be unresponsive after the reset or has other issues in general, please use the following steps to create a Diagnostic File.
- Open the BLAST MEGABLAST Diagnostic Tool.
- Connect your speaker to the computer using the USB cable that came with your speaker.
NOTE: It’s important that you use the included cable as it supports data transfers. If you need a replacement cable please contact Customer Care. - Your speaker should automatically turn on after being connected to your computer. If it doesn’t, turn it on now. If the utility doesn’t recognize your speaker, click Refresh Data in the upper left corner of the tool.
- Under Reset To Factory Defaults, click Create Diagnostic File.
- Review the information and then click OK to continue.
- The diagnostic file will be created and automatically saved to your computer’s desktop.
IMPORTANT: If the utility doesn’t recognize a Serial Number for your speaker, add something to the name of the diagnostic file to associate it to you, such as a case number if you have one, or your first and last name. - When you contact Ultimate Ears Support, let them know that you have run the BLAST MEGABLAST Diagnostic Tool and the agent will let you know where to email the file so it can be reviewed.
- Try restarting your speaker:
- Press the Power button on top of the speaker (large hash button) to turn the speaker off, then back on again.
- Try a Factory Reset. See Perform a Factory Reset for more information.
- Make sure you speak clearly and try moving closer to the speaker.
- Try turning up the volume — Alexa might be responding but at low volume.
- Try turning down the volume — Alexa might be responding but at low volume.
- Try turning the speaker so the volume buttons face away from you — this places the listening microphone at a better position to hear you.
- If your speaker is upside-down or on its side, try placing it right-side up with the volume buttons facing away from you — this places the listening microphone at a better position to hear you.
- If your speaker is in the middle of a large or empty room, try placing the speaker closer to a wall — walls help redirect your voice towards the listening microphone.
- Go to your phone’s Bluetooth settings and in the Paired Devices list, unpair the speaker. The steps for doing this may differ depending on your device. For example, Settings > Connections > Bluetooth > Tap the gear icon > tap Forget device.
- Turn Bluetooth on your phone OFF and then ON briefly.
- Turn the speaker ON and then press and hold the power button (the large one on top) and the volume down button (on the front of the speaker) at the same time for 10 seconds
- Once you hear the speaker make a clapping sound, it’s successfully cleared its local cache and will then shut down
- Delete the app and then download and reinstall a fresh version from the Play store.
- Turn the speaker back ON.
- DON’T pair to Bluetooth — instead, launch the app and go through the setup steps as instructed in the app. The app will prompt you to pair during the setup process.
- Make sure you have access to a Wi-Fi network so you can update the firmware on the speaker.
- Get the latest version of the Ultimate Ears App from either the Apple App Store or the Google Play Store.
- Make sure you have your wireless network information ready — during setup, you will need to connect to WiFi to update your speaker’s firmware and set up Alexa.
- Turn your speaker on before you begin the setup in the app — this ensures the app finds your speaker. If you have multiple speakers, you can add the additional speakers to the app once you’ve set up your first speaker.
- Follow the setup steps in the app — the app will walk you through connecting to WiFi and Bluetooth, updating the speaker’s firmware, as well as setting up Alexa.

- Make sure that your password and email address match — you can try logging in on www.amazon.com to test your login information.
- If you don’t have an Amazon account, you can create one for free at www.amazon.com
WiFi allows you to take advantage of the Alexa feature which in turn gives you the ability to control the following music/content services with voice:
- Amazon Prime Music
- Amazon Music Unlimited
- iHeart Radio (US, Australia, New Zealand)
- TuneIn Radio
- Deezer
- Pandora
- Spotify
Bluetooth allows you to stream other music/content services directly to the speaker as long as you have the app for the service. Here’s a list of a few services you can stream through Bluetooth:
- YouTube Red
- Apple Music
- Local music (iTunes, Google Play Music)
- Press and hold the Bluetooth button on top of your speaker (next to the Power button) for five seconds or until you hear a tone indicating it is ready to pair. The Bluetooth LED indicator should blink white rapidly.
- In your device’s Bluetooth devices list, look for your speaker (BLAST or MEGABLAST) and tap it to connect.
- You will hear a tone indicating that the speaker is connected and the Bluetooth LED will be solid white.
- Make sure your speaker is turned on and is discoverable — press and hold the Bluetooth button down for five seconds or until you hear the tone confirming the speaker is in pairing mode.
- Move your speaker closer to your phone — it might be out of range.
- Move your speaker and your phone away from other wireless sources — you could be experiencing interference.
- Turn your speaker off, then back on again.
- Turn your phone’s Bluetooth off, then back on again.
- If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the correct one.
- Make sure your speaker is turned on and is discoverable — press and hold the Bluetooth button down for five seconds or until you hear the tone confirming the speaker is in pairing mode.
- Move your speaker closer to your phone — it might be out of range.
- Move your speaker and your phone away from other wireless sources — you could be experiencing interference.
- Turn your speaker off, then back on again.
- Turn your phone’s Bluetooth off, then back on again.
- If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the correct one.
- Make sure you have the latest version of the app — check the Apple App Store or Google Play Store to make sure you have the latest version.
- Make sure your speaker is connected to WiFi — firmware updates come through WiFi and not over Bluetooth.
- If your speaker has less than a 20% charge, make sure you connect it to power before you start the update.
- Turn your speaker off and then back on again.
- Turn your speaker off, then back on again
- Close the app and then restart it
- Go to your phone’s WiFi settings and remove any networks that are connected.
- Go to your phone’s mobile hotspot setting and turn it Off and then On at least once.
- Go back to the app and pull down on the WiFi scan screen to refresh the network list.
- Your mobile hotspot should appear in the network list. If it still doesn’t appear, try repeating steps 3 and 4.
- During the setup process, if you accidentally selected the wrong network, you can go back in the app and select a different network.
- Once you’re setup, if you decide to connect to a different network or change your network you can connect to the new network in the speaker Settings menu.
- Make sure the speaker is turned on before you launch the app
- Your speaker is ready to set up when the LED indicator on the Bluetooth button blinks rapidly.
- Your speaker might need to be charged — connect it to the power adapter or place it on the POWER UP charging dock (sold separately)
If your speaker is connected to WiFi, your music can be streamed from a cloud service via Alexa (ex. Amazon Prime Music, Spotify, iHeartRadio or TuneIn). Your phone is not connected to the speaker in this case.
Important: Any Alexa request (except “Alexa… turn up the volume” or “Alexa … turn down the volume”) will drop your Bluetooth connection and switch to WiFi so Alexa can respond.
If you’re listening to Bluetooth, and ask Alexa to do something, the action will occur using a WiFi connection.
Examples:
- Music is streaming on Bluetooth and you ask Alexa to skip the track. Your Bluetooth connection will be disconnected and Alexa will skip the last track that was previously streaming over WiFi.
- Music is streaming on Bluetooth and you ask Alexa for the weather. Your Bluetooth connection will be disconnected and Alexa will give you the weather.
- Run your speaker under clean water.
- Use a minimal amount of mild soap to clean the speaker.
- Rinse off with clean water.
- Make sure your speaker has the latest firmware version — to do this, you will need the Ultimate Ears app
- Turn your speaker off and then back on
- Turn your Android device off and then back on
- In the Bluetooth menu on your Android device, locate the speaker and tap Unpair.
- Turn your speaker on.
- Hold down the Bluetooth button (next to the power button) until you hear a tone or a voice confirmation that the speaker is in pairing mode.
- On your device, go to the Bluetooth menu to scan for devices.
- Tap your speaker to pair.
- Make sure your speaker has the latest firmware version — to do this, you will need the Ultimate Ears app
- Turn your speaker off and then back on
- Turn your iOS device off and then back on
- In the Bluetooth menu on your iOS device, locate the speaker and tap the’‘i” icon next to it.
- Tap Forget this Device.
- Turn your speaker on.
- Hold down the Bluetooth button (next to the power button) until you hear a tone or a voice confirmation that the speaker is in pairing mode.
- On your device, go to the Bluetooth menu to scan for devices.
- Tap your speaker to pair.
- The volume is synchronized between your speaker and your iOS device
- The volume can be independently adjusted on your speaker and your Android device
- You can adjust the volume directly on the speaker or by asking Alexa (if the feature is active)
- Run your speaker under clean water.
- Use a minimal amount of mild soap to clean the speaker.
- Rinse off with clean water and air dry.
- Make sure your speaker is turned on and connected — you can check in the app to see if your speaker is connected or if you are connected to the correct speaker if you have multiple speakers
- Make sure your speaker has a charge — check the battery life in the app or try connecting your speaker to a power source
- Make sure the firmware of your speaker is updated to the latest — firmware updates are done automatically by default, so if you’ve disabled the auto update feature, you’ll have to manually update the firmware from the app
- Some music services can only play on Bluetooth or on WiFi — make sure your speaker is connected to the wireless preference of the music service you’re trying to playSee Play music on your speaker for more information.
- Make sure you’ve replaced the standard D-ring with the D-ring that was included with your POWER UP.
- Connect POWER UP to the micro USB cable and power adapter that was included with your speaker.
- Center your speaker on POWER UP to start charging. The white LED on the front of POWER UP will pulse while your speaker is charging. Once fully charged, the LED will be solid white.
Button/LED Location |
LED State |
Definition |
Power button |
Solid white (bright) |
Normal ON state before 1 min timeout to save battery life |
Power button |
Solid white (dim) |
Normal ON state, but after 1 min timeout to save battery life |
Power button |
Blinking white |
Alexa VR feedback, “processing request” |
Power button |
Pulsing white |
Alexa VR feedback, “Listening for request” |
Power button |
Solid red |
Low battery |
Power button |
Blinking red |
Low battery and charging but still critical. |
Power button and Bluetooth |
Pink |
Firmware updating (do not turn off speaker) |
Bluetooth button |
Solid white |
Connected to Bluetooth (off after 15 seconds) |
Bluetooth button |
Blinking white |
Ready to pair |
Charge LED |
Pulsing white |
Charging |
Charge LED |
Solid white |
Connected and 100% battery charge |
Bluetooth button + Power button |
Solid red Bluetooth + Solid white Power LED |
Alexa Microphone Mute |
- Inside the Ultimate Ears App, when your speaker is connected.
- Check the battery status right from the speaker without opening the app, press the “+/-” volume buttons on the speaker simultaneously.
- Amazon Prime Music
- Amazon Music Unlimited
- iHeart Radio (US, Australia, New Zealand)
- TuneIn
- Deezer
- Pandora (US)
- Spotify
- YouTube Red
- Apple Music
- Local content/music
- Make sure you’ve replaced the standard D-ring (Black) with the D-ring (Silver) that was included with your POWER UP.
- Connect POWER UP to the micro USB cable and power adapter that was included with your speaker.
- Center your speaker on POWER UP to start charging. The white LED on the front of POWER UP will pulse while your speaker is charging. Once fully charged, the LED will be solid white.
- Open the sealed weather door on the bottom of your speaker to locate the micro USB port — you do not need to remove the D-ring. NOTE: Designed to work with the power charger included with your speaker, not compatible with iPhone chargers.
- Plug the power adapter to the wall, connect the USB cable into the power adapter, then connect the micro USB connector to the speaker.
- A white LED next to the micro USB charging port will illuminate and pulse while the speaker is charging. Once it is fully charged, the LED will be solid white.

- “+” to turn up the volume
- “-” to turn down the volume
- Make sure your device is connected to your speaker via Bluetooth.
- Open the your local content/music app and start playing content/music.
- Make sure your device is connected to your speaker via Bluetooth.
- Open the Apple Music app and start playing music.
WiFi using ask Alexa:
- Link your Pandora account in the Alexa app.
Check out this Alexa article: https://help.pandora.com/s/article/Pandora-and-Amazon-Alexa-1519949300348?language=en_US - Once you’ve associated your Pandora account, you can ask Alexa to play music from Pandora.
Bluetooth:
- Make sure your device is connected to your speaker via Bluetooth.
- Open the Pandora app and start playing music.
On WiFi:
Ask Alexa
- Link your Spotify Premium account in the Alexa app. Check out this Alexa article: https://www.spotify.com/us/amazonalexa/
- Once you’ve associated your Spotify Premium account, you can ask Alexa to play music from Spotify
- Use the Spotify app as a remote to control your speaker. Check out this Spotify article: https://www.spotify.com/us/connect/
Bluetooth:
- Make sure your device is connected to your speaker via Bluetooth.
- Open the Spotify app and start playing music.
WiFi
Alexa Voice Control will only work on WiFi (dedicated network or Hotspot). The following music services can be played using WiFi and Alexa.
- Amazon Prime Music
- Amazon Music Unlimited
- iHeart Radio (US, Australia, New Zealand)
- TuneIn
- Deezer
- Pandora (US)
- Spotify
The following are just some of the many music service apps that can be played using Bluetooth:
- Spotify
- Apple Music
- Pandora
- Play Music
- YouTube Music
- Deezer
- SoundCloud
- Slacker
- Alexa
- Amazon Prime Music
- Amazon Music Unlimited
- TuneIn (US, UK, and Germany)
- iHeartRadio (US)
- Pandora (US)
- Deezer
- Spotify
Any music service being played directly from the app. Below are some examples:
- Spotify
- Pandora
- Local Music (iTunes, Google Play Music)
WiFi
- Use Alexa
- Get firmware updates
- Control specific music services using Alexa:
- Amazon Prime Music
- Amazon Music Unlimited
- Deezer
- TuneIn
- iHeartRadio (US, Australia, and New Zealand)
- Pandora (US)
- Spotify
Bluetooth
- You can use any music service as long as you have the app
- Place your speaker closer to the router — it could be out of your WiFi network’s range
- Move your router and speaker away from other wireless signals (ex. Microwaves, cordless phones) — you could be experiencing interference.
- Make sure your router and speaker aren’t in an enclosed area, such as a cabinet — this may weaken wireless signal strength.
- Turn both your speaker and wireless router Off, then back on again.
- Make sure you’re entering the correct network information (ex. SSID (wireless network name and encryption password) during setup.
- If your SSID (wireless network name) is hidden, take care when entering this during setup. SSIDs are generally case sensitive and they recognize spaces in the text string.
- Make sure your router and other network appliances have the latest firmware updates.
- Try changing wireless channels. An area with heavy network saturation can cause problems with networks on the same channel.
- If your network includes repeaters, range extenders and access points, try disabling these temporarily to ensure that your speaker is connecting properly to your main router.
- If you have a dual-band router, make sure your 2.4ghz SSID and 5ghz SSID are different to prevent confusion between the devices while connecting.
- If you have additional security settings on your router, try temporarily disabling them or configuring them accordingly.
From the Ultimate Ears app
- Go to Speaker Settings (tap the gear icon on the top right of the app Home screen).
- Tap Speaker Name and change the name of your speaker.
From Amazon Alexa services
- Go to the Settings section of the Amazon Alexa app.
- Go to the Speaker Settings section of the Ultimate Ears app (the gear icon on the top right of the app Home screen).
- Scroll down to the bottom of the page. The app will display the current firmware version and will automatically check if there is newer firmware available.
- If the auto-update setting has been disabled or if you’re just curious, you can always tap Check for Updates to manually check for software updates.
- Open the Ultimate Ears app.
- On the homepage, Tap the microphone icon.
- Tap “OFF” to disable the microphones. You will hear a tone indicating the microphones have been muted and a small red light will appear on the top of the speaker.
- Tap “ON” to re-enable the microphones.