After updating to iOS 13, you will need to allow the app to access Bluetooth.
To do so, in your iOS Settings, go to your speaker’s app settings and turn on the Bluetooth access.
In case you have installed the app after the iOS update, you will be prompted with a message requesting Bluetooth access for the app. In this case, just click on “OK” to give access.
In case you have installed the app after the iOS update, you will be prompted with a message requesting Bluetooth access for the app. In this case, just click on “OK” to give access.
You can connect your MEGABOOM to your smartphone, tablet or other device using either Bluetooth or the auxiliary input.
Bluetooth
Out of the package, your MEGABOOM is ready to pair with your first Bluetooth device. Here’s how:
- Turn the speaker on by pressing the power button on the top of the speaker. The power indicator will glow white, the Bluetooth connect button (above the power button) will blink white rapidly, and you will hear a tone indicating the speaker is ready to pair.
- On your Bluetooth device, go to the Bluetooth menu and scan for devices (make sure Bluetooth is enabled).
- Select MEGABOOM from the list of devices.
- Turn the speaker on by pressing the power button on the top of the speaker.
- Connect the speaker to your Bluetooth device using a 3.5mm analog cable (not included).
To contact support, send us a message or give us a call. Our contact information is located on the right side of this support page.
Please have this information available:
· Serial Number (S/N)
· Part Number (P/N)
· Model Number (M/N)
Product information
The product information is located on the bottom of the speaker.
Additionally, you’ll be able to find the Serial Number (S/N) in the MEGABOOM App under MORE > Settings > About MEGABOOM
Product, Serial, and Model Number on ULTIMATE EARS MEGABOOM
To recharge your Ultimate Ears speaker, plug the included charging cable into the micro-USB port located inside the weather door. Use the included power supply and USB cable for quickest recharge. Never charge your speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged.
If you’ve used your speaker in a swimming pool or the ocean, we highly recommend that you thoroughly rinse your speaker with fresh water after using it. Once clean, allow the speaker to air dry completely before charging it. While the speaker is waterproof, the chemicals and salt in your pool or the ocean can damage the waterproof seals over time if not rinsed off after use.
The micro-USB charging cable included with your speaker is not waterproof. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.
Yes. Your MEGABOOM has been tested to withstand up to 1 meter of submersion for up to 30 minutes. Make sure the weatherdoor for the 3.5mm auxiliary port and micro USB port is on securely before bringing your MEGABOOM near water.
If your Ultimate Ears Speaker looks like it needs a pick me up after a few too many long nights and crazy adventures, try the following to renew it.
CLEANING THE ACOUSTIC SKIN (I.E. THE FABRIC)
You'll need a water wand or a spray bottle, dish soap, and soft bristle brush. Make sure your Ultimate Ears Speaker is turned off Moisten the fabric on your Ultimate Ears Speaker with water using a water wand or spray bottle. Wet a soft bristle brush with soapy water and lightly scrub the skin of your Ultimate Ears Speaker. Quickly rinse the soap off or wipe with a damp cloth. Once clean, allow the speaker to air dry completely before charging it.
CLEANING THE RUBBER SPINE
You'll need a cotton or microfiber cloth and a common household cleaner, like isopropyl alcohol or window cleaner. Or you can use disinfectant wipes. Apply some cleaning solution to the microfiber cloth. Wipe the rubber strap as well as the top and bottom caps. Wipe any excess cleaning solution off with a dry cloth. Once clean, allow the speaker to air dry completely before charging it.
The micro-USB charging cable included with your Ultimate Ears Speaker is not waterproof. Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.
While we encourage you to take your Ultimate Ears Speaker wherever the party goes, we also want it to look great and last as long as possible. We highly recommend that you thoroughly rinse your Ultimate Ears Speaker with fresh water after using it in a swimming pool or the ocean. Once clean, allow the speaker to air dry completely before charging it. While the speaker is waterproof, the chemicals and salt in your pool or the ocean can damage the waterproof seals over time if not rinsed off after use.
The micro-USB charging cable included with your Ultimate Ears Speaker is not waterproof. Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.
Overall playtime depends on how you use your Ultimate Ears Speaker, with things like the type of music and volume level all affecting the overall playtime. However, when played at roughly mid-volume, you can expect you can expect up to the listed hours of playtime from one full charge.
Charging
Using the USB cable provided, and a standard USB port (e.g. Laptop) it will take approximately 5 hrs. 30 mins to recharge your Ultimate Ears Speaker to 100%. Megaboom can also be charged with most USB chargers and times will be faster depending on the output of the USB charger you use.
Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.
Your MEGABOOM will stay on without an active stream for 15 minutes before it powers off to save battery life.
Your MEGABOOM can sometimes get into a state where it doesn’t charge. To get your MEGABOOM back to a normal charging state, do the following:
- Connect your speaker to the charger and leave it connected for a few seconds.
- If the charge LED fails to pulse continuously, disconnect the cable from your speaker, then reconnect it, and leave it connected for a few seconds.
- Repeat steps 1 and 2 until your speaker gets to a normal charge cycle - the LED should continue to pulse. (This could take up to 25-30 times.)
- Once your speaker gets to a point where it charges normally, continue to charge it until the battery is at 100%.
- Download the latest app for your speaker.
- Connect your speaker to your smartphone and open the app.
- Tap More, then tap the update prompt.
In order to access the latest and greatest features for your ULTIMATE EARS speaker, make sure you update:
- The ULTIMATE EARS app
- Your speaker
While updating your ULTIMATE EARS app on an Android 6 (Marshmallow) mobile phone, you may see the following error:
If you experience this issue, please follow the instructions below:
- In the Google Play Store, tap on UNINSTALL button
- Agree to uninstall the speaker app - it only takes ~5–10 secs
- Once the speaker app is uninstalled, the INSTALL button will appear
- Tap INSTALL and the speaker app should install successfully
You can double up your MEGABOOM and BOOM. However, they can only play back in standard Double Up mode, and cannot switch to Stereo mode. Using the speakers in Stereo mode won’t give you the best experience, as the sound signature for each speaker is different.
Please see the Immersion Guide in the app for more details on the difference between Stereo and Double modes.
Tap lets you control the music directly from your MEGABOOM.
Note: Tap Controls can only be enabled through the app.
The first time you use this feature, you must connect your MEGABOOM to the app. Once they are connected, open the app to activate Tap Controls in the settings.
Once it’s activated, you can use Tap Controls with or without the app being active.
To use Tap Controls, first pick up your MEGABOOM and hold it upright. (Note: Your speaker may be held at a slight tilt, but Tap will not work if the speaker is upside down or on a flat surface.)
Tap the top of the speaker:
- One time - To play music and tap again to pause the music.
- Two times - To skip a song.
Yes, some smart devices (smartphones and tablets) come equipped with a newer technology called Bluetooth Smart (or Bluetooth Low Energy, BLE). This feature is required to turn your speaker on and off remotely within the MEGABOOM app.
Go to the following page to get a comprehensive list of Bluetooth Smart and Bluetooth Smart Ready devices.
Bluetooth Smart
Note: This list may not contain all of the latest devices that are compatible with Bluetooth Smart. Refer to your device’s support documentation or contact your device’s manufacturer for more information.
Make sure Bluetooth Smart is on
- Connect your BOOM or MEGABOOM to your smart device
- Open the BOOM or MEGABOOM app (make sure you have the latest version of the app, check the Apple App Store or Google Play Store for the latest version of the BOOM or MEGABOOM App)
- Tap More, then Settings
- Find the Bluetooth Smart setting at the bottom of the screen and make sure it is set to “On”
- MEGABOOM
- BOOM with firmware 8.1.121 or 7.1.133 and later
- BOOM with firmware 6.8.58 or 5.8.58 and older
- MINI BOOM
The volume on your iOS device and MEGABOOM are synchronized, but because your speaker has double the amount of volume steps, it will take twice the number of button presses on your speaker to reach max volume.
If you adjust your volume on your iOS device, there are only 16 volume steps, so from the lowest volume setting to max volume, it will take 16 presses. Your MEGABOOM has 32 steps from lowest to max, so 32 presses are needed to reach max volume from the lowest volume setting.
You can remotely turn your MEGABOOM on and off using the MEGABOOM app. This feature is automatically enabled the first time you connect your MEGABOOM to your smartphone and run the app.
To turn your MEGABOOM on and off remotely, open the app and tap the power button.
NOTE: This feature is only supported on Bluetooth Smart ® enabled devices. Check with your device manufacturer to see if your device supports this feature.
There are two ways to check your speaker’s current battery level.
Button press
- Press your speaker’s ‘plus’ and ‘minus’ buttons at the same time. An audio message will play telling you the current battery level. You can change the language of the message from within settings section of the app.
- Open the MEGABOOM app.
- Tap the +/- area on the MEGABOOM on the home screen to display the battery life while your speaker is on.
A backup alarm will play on your phone or tablet.
When you cross different time zones, your MEGABOOM alarm will NOT automatically change to the new time zone even if the clock on your phone changes. You have to adjust the alarm time in the MEGABOOM app manually.
If your alarm played on your phone instead of your MEGABOOM, check the following:
- Your phone may be out of range of your MEGABOOM – make sure the two devices are within 100 feet of each other.
- The Bluetooth connection is off on your phone or your phone is in Airplane mode – make sure you keep the Bluetooth connection on.
- Your MEGABOOM has no power – be sure the battery on your MEGABOOM is charged or the MEGABOOM is connected to a power source.
- Someone else is using your MEGABOOM when the alarm is scheduled to go off.
Your alarm will still activate as you have it set.
If your alarm played the backup alarm sound instead of the music you selected, check the following:
- The music service or internet radio app you selected may not have activated.
- Your phone may be out of range of your MEGABOOM – make sure the two devices are within 100 feet of each other.
- The Bluetooth connection is off on your phone or your phone is in Airplane mode – make sure you keep the Bluetooth connection on.
- Your phone may be off or out of battery – make sure your phone is on (your alarm will still play if your phone is Locked)
- Your phone may have lost the connection to the internet/network.
That song will repeat until you turn the alarm off. After 1 hour, the alarm will turn itself off. If you snooze your alarm, it will play for an hour from the last snooze.
On your phone or tablet:
- Snooze by tapping the Snooze icon.
- Turn off your alarm by swiping the arrow from left to right.
- Snooze by pressing the Bluetooth button once.
- Turn off the alarm by pressing the power button.
Most music services work with the MEGABOOM alarm, including popular services like Spotify and Pandora. To use a music service with the alarm:
- Play the music you would like from the music service. This can be a specific song, a playlist or a radio station.
- Then go to the alarm settings in the MEGABOOM app and select “Last Played”.
You have two options when selecting the alarm music on your MEGABOOM:
Last Played:
Choosing this option allows you to set the alarm music with the last song that was played from your phone or tablet. This can be music that is stored on the device itself or it can be music that was played from a music service (e.g. Spotify, Pandora, Deezer, etc). In the case of music services, you can select a specific song, a playlist or even a radio station.
My Library:
Choosing this option allows you to set the alarm music with any song(s) from the local music library on your phone or tablet.
No. Your alarm will play on the primary MEGABOOM that it was connected to when the alarm was set up. It will not play on two MEGABOOMs, even if you last used them in Double Up mode.
You can set your alarm to repeat daily by selecting “Daily Repeat” in the app Alarm settings, but you will not be able set multiple alarms for the same day.
Before you can set an alarm on your MEGABOOM, you will need to make sure that you have the MEGABOOM App.
To download the app, please visit Google Play or the iOS App Store.
Once you have the app installed, open it and tap ALARM to set it up.
If you have two MEGABOOM speakers, you can use them together to amplify your sound. Here’s how:
Using the app
- Connect your first MEGABOOM to your Bluetooth device.
- Open the MEGABOOM app and tap the “Double Up” icon then tap Start in the Double Up screen.
- Turn on your second MEGABOOM.
- Tap Start in the MEGABOOM app.
- Press the Bluetooth connect button on your second MEGABOOM twice (quickly).
- The two MEGABOOMs will now be connected to your Bluetooth device.
- Connect your first MEGABOOM to your Bluetooth device.
- Press and hold the Volume + and Bluetooth button simultaneously until you hear a tone.
- Turn on your second MEGABOOM.
- Press the Bluetooth button on your second MEGABOOM twice.
- The two MEGABOOMs will communicate and once they connect you will hear an audible confirmation.
Unfortunately, MEGABOOM cannot Double Up with MINI BOOM.
Yes, but make sure your BOOM has the latest BOOM software. BOOM update version 7.x and 8.x allow for compatibility with MEGABOOM, but versions 5.x and 6.x do not.
Your BOOM and MEGABOOM Double Up in the same way as they would with another BOOM or MEGABOOM. See “Using the MEGABOOM Double Up feature” for more information.
If you have multiple MEGABOOM speakers connected to one or more iOS devices, you might not be able to select which speaker to use with the iOS Airplay menu.
If you have two Bluetooth sources, try disconnecting the second source and use only one source.
For the best experience, install the MEGABOOM app to manage switching between speakers.
Not only can you name your MEGABOOM anything you want, you can make the MEGABOOM app reflect your chosen name, too. Here’s how:
Android Device
- Connect your device to your MEGABOOM.
- Open the MEGABOOM app.
- Tap MORE, and then Settings.
- Tap Speaker name and enter the new name for your speaker.
- Open your Bluetooth device menu.
- Locate your MEGABOOM and tap the Settings icon next to it.
- Tap Rename and enter the new name for your speaker.
- Connect your device to your MEGABOOM.
- Open the MEGABOOM app.
- Tap MORE, and then Settings
- Tap Speaker name and enter the new name for your speaker.
The MEGABOOM was designed to be used with a 3-pole (non-microphone or inline remote cable) auxiliary connector. You may experience unexpected behavior with controls if you use a 4-pole (with inline microphone and/or inline remote) auxiliary cable.
Only use a 3-pole cable with your MEGABOOM.
Some devices will hold a connection with MEGABOOM even when the stream is paused or the connection is idle.
To fix this issue, try the following on the device you no longer want to use:
- Disconnect from the MEGABOOM.
- Turn off the Bluetooth connection.
If your iOS device no longer connects to your MEGABOOM, try the following:
- Turn your MEGABOOM off and then back on.
- Turn your iOS device off and then back on.
- In the Bluetooth menu on your iOS device, locate MEGABOOM and tap the arrow next to it.
- Tap Forget this Device.
- Turn your speaker on.
- Hold down the Bluetooth button (above the power button) until you hear a tone.
- On your device, go to the Bluetooth menu and scan for devices.
The volume settings between your MEGABOOM and Apple device can sometimes get out of synchronization. If this happens, try the following:
- Turn the Bluetooth connection on your device off, and then back on again.
- Turn your device off, and then back on.
You may experience audio problems if one of the two devices keeps requesting the connection while the current device is streaming. If so, try the following:
- Pause the stream from the second device that isn’t currently being used.
- Turn Bluetooth off on the second device.
- If the primary Bluetooth device is a Mac computer, click on the “X” next to the MEGABOOM from the Bluetooth preference pane in System Preferences.
You can connect your MEGABOOM to a Mac or PC that has Bluetooth capabilities.
Mac
- Turn the speaker on.
- If this is the first device you’re pairing to your MEGABOOM, it will already be ready to pair, otherwise, hold down the Bluetooth button (above the power button) until you hear a tone.
- From the Apple menu, select System Preferences.
- Open the Bluetooth preference pane.
- Find and select MEGABOOM in the Available Devices list, then click on Pair.
- Turn the speaker on.
- If this is the first device you’re pairing to your MEGABOOM, it will already be ready to pair, otherwise, hold down the Bluetooth button (above the power button) until you hear a tone.
- Open your Control Panel.
- Select Hardware and Sound.
- Select Devices and Printers.
- Select Bluetooth Devices.
- Click Add a device.
- Select MEGABOOM from the list of devices, and then click Next.
- Open your Control Panel.
- Select Hardware and Sound.
- Select Manage audio devices (under Sound).
- Select “Speakers Bluetooth Hands-free Audio” and click Set Default.
You can use your MEGABOOM as a speakerphone once it’s turned on and connected to your smartphone. Here’s how:
- Make or answer a call on your phone:
- Adjust the call volume from either the phone or speaker.
- When you’re finished with the call, end the call on your phone.
Your MEGABOOM can have eight devices paired with it, and you can connect to two at a time. This lets you quickly switch to a second device to play audio without having to go through the connection process again. Here’s how:
- Connect the first paired device to your speaker by selecting it from the device’s Bluetooth menu.
- Connect a second device to your speaker the same way you did in step #1.
- Once you have two devices connected, you can start playing audio from one of them.
- To switch and play audio from another connected device, pause the current one. Then, start playing the other.
If your Bluetooth device won’t connect to your MEGABOOM, try the following:
- Make sure your device is paired with your speaker and Bluetooth is active (see “How do I pair additional Bluetooth devices with my MEGABOOM?”).
- Place your Bluetooth device closer to the speaker – it might be out of range.
- Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference.
- If you have multiple MEGABOOM speakers, make sure you’re connected to the correct one.
- The MEGABOOM can be connected to up to two devices at a time – make sure you don’t already have two devices connected.
- Turn your MEGABOOM off, and then back on again.
If you’re having trouble with audio distortion or drop-outs on your MEGABOOM, try these suggestions:
- Move the audio source closer – it might be out of the range of your speaker.
- Move away from other sources of wireless signal – you could be experiencing interference.
- Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
- Adjust the volume on both the audio source and your speaker.
- Restart both your speaker and the audio source.
- Re-pair your device with your speaker (see “How do I pair additional Bluetooth devices with my MEGABOOM?”).
- If you’re using two MEGABOOM speakers (in Double Up mode), try disconnecting and streaming to one speaker only.
Your MEGABOOM will remember the last eight devices it connected with.
Pairing additional devices
After you pair the first device (See “How do I setup my MEGABOOM?”), here’s how to pair additional devices:
- Turn the speaker on.
- Hold down the Bluetooth button (above the power button) until you hear a tone.
- On your device, go to the Bluetooth menu and scan for devices.
- Select MEGABOOM from the list of devices.
- Turn the speaker on
- On your device, go to the Bluetooth menu and select MEGABOOM from the list of devices.
Update using the app
Your ULTIMATE EARS speaker gets better all the time through regular, over-the-air updates. These updates are quick and easy and can be wirelessly downloaded through your ULTIMATE EARS speaker app. To get started, connect your ULTIMATE EARS speaker to your smart device, open the app for your ULTIMATE EARS speaker, and tap on “More” to see if there are updates available. If there are, just tap to begin the update and the app will take care of the rest.Update without the app
While it is quickest and easiest to update over-the-air with the app for your ULTIMATE EARS speaker, if you can’t update using the app or you simply prefer to use an old-school desktop updater, we’ve still got you covered. Click on the Mac or Windows download link below to download the update utility. After you download the app, run it and follow the on-screen instructions. You’ll need to connect your ULTIMATE EARS MEGABOOM to your computer to complete the update.REQUIREMENTS: This update supports Windows 7 and above, Mac OS X (10.8.x) and above.
MAC OS X UPDATE WINDOWS UPDATE
Block Party within the Ultimate Ears app is no longer available with our latest app update, because we realized that the majority of our customers use their mobile phone's Bluetooth settings to switch between multiple music sources instead of Block Party.
To easily switch music sources between you and your friend’s device, just reconnect the Ultimate Ears speaker to the device’s Bluetooth in your phone’s settings and press play on your preferred music platform.
If your smartphone is NFC-enabled you can use it to connect your smartphone to your MEGABOOM, here’s how:
- Ensure NFC is enabled on your smartphone (see your smartphone’s documentation for help).
- Turn on your MEGABOOM. In some cases you may need to place your MEGABOOM in pairing mode. Press and hold the Bluetooth connect button on your MEGABOOM (above the power button) until you hear a tone.
- Hold your smartphone to your MEGABOOM right below the Volume + and – button for up to 10 seconds.
- You’ll hear an audible confirmation from your MEGABOOM when the pairing is complete.
Software updates for your MEGABOOM can be done using the MEGABOOM app. Download it from the Apple App store for your iOS device or from the Google Play store for your Android device.
Once you have the MEGABOOM app, here’s how to apply the update:
- Connect your MEGABOOM to your smarphone or tablet.
- Open the app.
- Tap MORE
- Tap the Update Now message to begin the update.
For the best experience, we recommend connecting to one speaker through Bluetooth. However, industry-wide, for all Bluetooth devices, there will always be some latency (audio lag) when viewing videos, and the amount of the audio latency is specific to the video application and OS. The lowest latency, with a single speaker, is around 250 milliseconds. To most people, this is not a noticeable latency that negatively affects the video viewing experience.
If you are connecting to one speaker using a 3.5mm auxiliary cable, check that your speaker has the latest firmware. You can update your speaker firmware using the BOOM or MEGABOOM app.