Can I connect to my speaker via NFC?

No, BOOM 3 and MEGABOOM 3 don’t support NFC pairing.

Can I connect to my speaker via NFC?

No, BOOM 3 and MEGABOOM 3 don’t support NFC pairing.

I can’t connect to my device

If your Bluetooth device won’t connect to your Ultimate Ears speaker, try the following:

  • Make sure your speaker is turned on.
  • Make sure your device is paired with your speaker and Bluetooth is active.
  • Place your Bluetooth device closer to the speaker — it might be out of range.
  • Move your Bluetooth device and speaker away from other wireless sources — you could be experiencing interference.
  • Turn your speaker off, and then back on again.
  • If you have multiple speakers, make sure you’re connected to the correct one.

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.

Music drops out occasionally

If you’re having trouble with audio distortion or drop-outs on your speaker, try these suggestions:

  • Move the audio source closer — it might be out of the range of your speaker.
  • Move away from other sources of wireless signal (microwave, routers, cordless phones, etc.) — you could be experiencing interference.
  • Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
  • Adjust the volume on both the audio source and your speaker.
  • Restart both your speaker and the audio source.
  • Re-pair your device with your speaker.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.

I can’t connect to my device

If your Bluetooth device won’t connect to your Ultimate Ears speaker, try the following:

  • Make sure your speaker is turned on.
  • Make sure your device is paired with your speaker and Bluetooth is active.
  • Place your Bluetooth device closer to the speaker — it might be out of range.
  • Move your Bluetooth device and speaker away from other wireless sources — you could be experiencing interference.
  • Turn your speaker off, and then back on again.
  • If you have multiple speakers, make sure you’re connected to the correct one.

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.

Music drops out occasionally

If you’re having trouble with audio distortion or drop-outs on your speaker, try these suggestions:

  • Move the audio source closer — it might be out of the range of your speaker.
  • Move away from other sources of wireless signal (microwave, routers, cordless phones, etc.) — you could be experiencing interference.
  • Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
  • Adjust the volume on both the audio source and your speaker.
  • Restart both your speaker and the audio source.
  • Re-pair your device with your speaker.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.

Unable to pair or set up speaker on Android

If you pair your speaker from your phone’s Bluetooth settings before setting up your speaker with the BLAST & MEGABLAST by Ultimate Ears app, you may not be able to complete the setup successfully. Try the steps below then try the setup again.

  1. Go to your phone’s Bluetooth settings and in the Paired Devices list, unpair the speaker. The steps for doing this may differ depending on your device.
    For example, Settings > Connections > Bluetooth > Tap the gear icon > tap Forget device.
  2. Turn Bluetooth on your phone OFF and then ON briefly. 
  3. Turn the speaker ON and then press and hold the power button (the large one on top) and the volume down button (on the front of the speaker) at the same time for 10 seconds
  4. Once you hear the speaker make a clapping sound, it’s successfully cleared its local cache and will then shut down
  5. Delete the app and then download and reinstall a fresh version from the Play store.
  6. Turn the speaker back ON.
  7. DON’T pair to Bluetooth — instead, launch the app and go through the setup steps as instructed in the app. The app will prompt you to pair during the setup process.
  8. Make sure you have access to a Wi-Fi network so you can update the firmware on the speaker.

Unable to pair or set up speaker on Android

If you pair your speaker from your phone’s Bluetooth settings before setting up your speaker with the BLAST & MEGABLAST by Ultimate Ears app, you may not be able to complete the setup successfully. Try the steps below then try the setup again.

  1. Go to your phone’s Bluetooth settings and in the Paired Devices list, unpair the speaker. The steps for doing this may differ depending on your device.
    For example, Settings > Connections > Bluetooth > Tap the gear icon > tap Forget device.
  2. Turn Bluetooth on your phone OFF and then ON briefly.
  3. Turn the speaker ON and then press and hold the power button (the large one on top) and the volume down button (on the front of the speaker) at the same time for 10 seconds
  4. Once you hear the speaker make a clapping sound, it’s successfully cleared its local cache and will then shut down
  5. Delete the app and then download and reinstall a fresh version from the Play store.
  6. Turn the speaker back ON.
  7. DON’T pair to Bluetooth — instead, launch the app and go through the setup steps as instructed in the app. The app will prompt you to pair during the setup process.
  8. Make sure you have access to a Wi-Fi network so you can update the firmware on the speaker.

Why won’t my app pair with my speaker?

The most common reason for Bluetooth pairing failures between the app and your speaker is because the app on your phone or tablet isn’t the latest version. Check the app store for a  newer version of the app. After you’ve updated the app, try pairing with your speaker again. In many cases, this will resolve the problem.

I want to use my Ultimate Ears speaker as an an audio source to watch videos. However, when I connect to my speaker to a 3.5mm auxiliary cable, there is an audio lag. What should I do?

For the best experience, we recommend connecting to one speaker through Bluetooth. However, industry-wide, for all Bluetooth devices, there will always be some latency (audio lag) when viewing videos, and the amount of the audio latency is specific to the video application and OS. The lowest latency, with a single speaker, is around 250 milliseconds. To most people, this is not a noticeable latency that negatively affects the video viewing experience.

If you are connecting to one speaker using a 3.5mm auxiliary cable, check that your speaker has the latest firmware. You can update your speaker firmware using the BOOM or MEGABOOM app.