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Set up your Ultimate Ears speaker

To set up your speaker, first download the Ultimate Ears app. This ensures that both your phone and speaker are ready to take full advantage of all the features your speaker comes with.

  1. Get the latest version of the Ultimate Ears App from either the Apple App Store or the Google Play Store.
  2. Make sure you have your wireless network information ready — during setup, you will need to connect to WiFi to update your speaker’s firmware and set up Alexa.
  3. Turn your speaker on before you begin the setup in the app — this ensures the app finds your speaker. If you have multiple speakers, you can add the additional speakers to the app once you’ve set up your first speaker.
  4. Follow the setup steps in the app — the app will walk you through connecting to WiFi and Bluetooth, updating the speaker’s firmware, as well as setting up Alexa.

How do I restart or reset the speaker?

IMPORTANT: A Factory Reset deletes all speaker settings including:

  • Bluetooth Name
  • Bluetooth Memory (all paired devices)
  • WiFi settings
  • Amazon/Alexa credentials
  • You will need to go through the setup process again — we recommend that you go into the app and delete the speaker before you go through the setup process.

To perform a Factory Reset:

  1. Press the Volume “” and Power buttons simultaneously and hold for at least six seconds.
  2. You’ll hear a tone that indicates the reset was done and your speaker then should turn off. This reset will bring your speaker back to factory settings.
  3. Turn your speaker back on using the Power button. The speaker will be in Bluetooth discovery/pairing mode.


Restart the Ultimate Ears app


To close and then restart the app on an Android device:

  1. Tap the Overview button. The icon is generally a square or two overlapping rectangles. It can be located on the bottom left or bottom right depending on your device. This will bring up all recent apps and apps running in the background.
  2. In the list of recent apps, find the Ultimate Ears app.
  3. You can either tap the “X” on the app or tap, hold and swipe the app off screen — this will also depend on your device.
  4. Find the Ultimate Ears app and tap it to relaunch.


To close and then restart the app on an iOS device:

  1. Double-click on the Home button to bring up recently used apps.
  2. Swipe left or right to find the Ultimate Ears app.
  3. Swipe upwards on the Ultimate Ears app to close it.
  4. Find the Ultimate Ears app and tap it to relaunch.

I can’t stream music on my device even though I’m an Amazon Prime member

Amazon Prime members can stream music on one device at a time. You can’t stream different music on multiple devices or on more than one device at the same time unless you have an Amazon Music Unlimited Family Plan. Click here to learn more.

What’s the difference between Amazon Prime Music and Amazon Music

Please refer to the Amazon article below to learn about the differences between Amazon Prime Music and Amazon Music Unlimited:


Do I need an Amazon Prime account to use Alexa on the speaker?

No, you don’t need an account, but if you do have an Amazon Prime account, you’ll have access to Amazon Prime Music with more available content.

Can I buy my speaker in one country and use it with Alexa in another?

If your Amazon account is from a supported country (United States, United Kingdom or Germany), you’ll be able to use Alexa regardless of where you travel. Alexa will continue to function when you travel outside of these countries.

In which countries can I use Alexa on BLAST and MEGABLAST?

Alexa can be used on your BLAST and MEGABLAST speakers in the US, UK, Germany, Austria, Australia, and New Zealand.

What if I buy my speaker in one country and travel to another?

Alexa can be used on your BLAST and MEGABLAST speakers in the US, United Kingdom, Germany, Austria, Australia and New Zealand.