After updating to iOS 13, you will need to allow the app to access Bluetooth.
To do so, in your iOS Settings, go to your speaker’s app settings and turn on the Bluetooth access.
In case you have installed the app after the iOS update, you will be prompted with a message requesting Bluetooth access for the app. In this case, just click on “OK” to give access.

In case you have installed the app after the iOS update, you will be prompted with a message requesting Bluetooth access for the app. In this case, just click on “OK” to give access.

Not for the moment.
We accept the following consumer initiated returns:
- Defective product - Please refer to our warranty page for more details - https://support.ultimateears.com/en/limited-hardware-warranty/
- Mistake on our side (wrong colors or mistakes in the engraving of the text)
We will not accept returns for custom designs made in error.
Yes, pretty much any language. We are covering the unicode supported languages, which means all of the languages that can be written in the following scripts: Latin, Greek, Cyrillic, Armenian, Hebrew, Arabic, Syriac, Thaana, Devanagari, Bengali, Gurmukhi, Oriya, Tamil, Telugu, Kannada, Malayalam, Sinhala, Thai, Lao, Tibetan, Myanmar, Georgian, Hangul, Ethiopic, Cherokee, Canadian Aboriginal Syllabics, Khmer, Mongolian, Han (Japanese, Chinese, Korean ideographs), Hiragana, Katakana, and Yi.